Terms and Conditions
These are the Terms and Conditions that regulate the contractual relationship of acquisition of products that Ingcor VL Costa Rica S.R.L. offers in its website.
The Terms and Conditions of sale described below exclusively govern the contractual relations between all users of the web page of Movi-lub (Hereinafter referred to as "Client") and the seller, which is the company Ingcor VL Costa Rica S.R.L. (Called hereinafter "Ingcor" or also "We") and owner of the online store: www.movi-lub.com with address in Cartago, El Carmen, 200 meters west of the southwest corner of Asilo de la Vejez, with legal identification number: 3-102-742124, inscribed in the volume: 2017, entry: 466572 on 18/07/2017 of the Republic of Costa Rica National Registry.
- The purpose of these Terms and Conditions of purchase is the supply by Ingcor of the products offered in its website, in exchange for an economic benefit.
- ENTRY INTO FORCE
2.1. These Terms and Conditions, together with your order confirmation, constitute the contract between Ingcor and the Customer for the supply of products. No other Terms and Conditions will apply.
2.2. It will be understood that the Client agrees with the general conditions provided in this text from the moment he accepts that he has read and agrees with these Terms and Conditions.
- MAKE AN ORDER
3.1. In order to place an order, the Customer must be at least 18 years old.
3.2. The Customer must complete the entire purchase process and make the payment with any of the systems that the page facilitates.
3.3. When placing an order, the Customer is making us an offer to purchase the selected products in accordance with these Terms and Conditions. Ingcor may or may not accept the offer.
3.4. If we accept the order, we will notify the customer of our acceptance by issuing an order confirmation. We will send the order confirmation by email to the customer email address written on the customer data form. If we cannot accept the order, we will inform the Client through any of the means that the client has provided us as means of contact.
3.5. Although we will make every effort to supply the products listed in the order confirmation, there may be times when it is impossible for us to supply such products due, for example, to the fact that these products are not in stock. In these cases we will contact the Client to inform him and maybe we will suggest alternative products to buy. If client does not accept our suggestions, we will cancel the order in relation to the products that we cannot supply and we will refund any amount of money that would have satisfied us for such products. The return of these sums of money will be the limit of our responsibility towards the Client in the event that it is impossible for us to supply the requested products. Very occasionally, the prices of the products shown in our Online Stores may be incorrectly specified and show a lower price than the corresponding one due to an error. When this happens and, if we have confirmed your order, we will contact you immediately in order to issue a new order confirmation with the correct price. In the event that the corresponding price is much higher, the Customer may cancel your order and we will reimburse for any amount already paid.
- SUPPLY OF PRODUCTS
4.1. We will supply the products indicated in the confirmation of your order, according to these Terms and Conditions.
- INFORMATION ABOUT THE PRODUCTS
5.1. We pay great attention to information regarding the essential characteristics of the products through technical descriptions and photographs that illustrate the products. All this is done within the limits of the technique and respecting the best market standards.
6.1. The price of each product will be clearly determined on the website. The price and conditions of the offered products may vary, but in any case, the price and conditions that were there when the order was placed will always apply to the Customer.
6.2. We reserve the right to charge the order from the moment of receipt.
6.3. The sale prices indicated in our Online Store are shown as follows:
All prices include VAT.
6.4. Shipping service costs are not indicated in the price of the products. The shipping service costs are borne by the Customer and will be added to the total amount of the selected products. Customer will be informed of these expenses before confirming the order and finishing the contracting process.
6.5. We reserve the right to modify our prices at any time. However, we are committed to apply the effective rates indicated in the portal at the time of placing the order by the Customer.
7.1. It must be taken into account that orders will be shipped within the available stock limits. If one of the ordered items is not in stock, we promise to contact the Customer as soon as possible (from the date you placed the order) to communicate the deadline in which we can send your product (s). In case client is not interested in waiting, it may request the refund of the paid amounts for said item.
7.2. If any of the products of your order, once invoiced, were not available, we are committed to send the Customer the available products and to give you the shipping service costs of the rest of your purchase. If possible, we will propose an article of quality and equivalent price to replace the product not available. In case you do not accept the proposed substitute product, we will proceed to the reimbursement of the unavailable product.
8.1. Ingcor offers only the appropriate means to guarantee maximum security in payments.
8.2. If there is any suspicion of any anomaly or fraud, Ingcor reserves the right to cancel the transaction for security reasons.
8.3. Ingcor makes available to the Client the payment method by bank transfer, in colones or US dollars.
8.4. In case the purchase has been made by a final consumer or a company, the corresponding invoice will be extended. Both will include the breakdown corresponding to the Value Added Tax and shipping costs.
9.1. We will deliver to the Customer their products to the specified delivery address. The address can also be a post office box or the nearest Correos de Costa Rican branch office.
9.4. We will deliver the product once it has been verified that the effective execution of the payment has been executed correctly.
9.5 We understand the hours and days as hours and working days, excluding Saturdays, Sundays and holidays. If for any reason attributable to Ingcor the agreed deadline for delivery is exceeded, we will inform the Customer about the incident and propose alternative solutions.
9.6. The Client agrees that he/she or another designated person be at the address indicated to receive the package. In case of not being the first time, the carrier (EMS Costa Rica) will insist 2 times. If order still cannot be delivered, EMS will contact you to define a delivery alternative. If the package is returned to us, the Customer will be notified and will have to bear the costs of reshipment.
- PRODUCT WARRANTY
10.1. All the products offered by Ingcor are guaranteed. We promise to replace with a new one or make the corresponding payment if any of your products suffer from a manufacturing defect within 30 days of delivery. In this case all costs of return of the product and shipping of the new or repaired one, are paid by Ingcor.
10.2. The consumer must inform us of the lack of conformity of the product within 30 days from the moment of receipt by an email that you want to return a product. In this way, we will organize the return in the most suitable way. In the event that the problem of said product is not in warranty, it will be the consumer who pays the possible additional expenses that are originated by said return.
- THE RIGHT TO RETURN AND CHANGE THE PRODUCTS
11.1. Ingcor offers a flexible return policy. Therefore, even though the products purchased by the Customer are received by him in perfect conditions, if the Customer is not satisfied with any of them, exchange or return can be made. In the event that they are returned, the Customer will receive a refund of the price of the products within a period of the following 14 business days from the receipt of the returned products by Ingcor. If you want to change them, you must pay the difference if the price of the returned product is lower than the new one. If, on the other hand, the returned product is of an amount higher than the new one, Ingcor will reimburse the difference within a period of the following 14 days. In any case, the Customer will be responsible for the return shipping costs. In addition, for the return to be accepted by Ingcor:
The products must be returned within a period of 30 working days from the date of receipt of the order by the Client.
The products must be returned in their original box / packaging.
The products cannot have been used.
11.2. On the other hand, if the products received by the customer are damaged or defective upon arrival, Ingcor will be responsible for the return of the order. Thus, the Customer may choose between a full refund of your order (to be made within 14 business days from the date of receipt of the order by Ingcor), receive the same product again (within a period of 24/72 hours) or make a change with another product. In this last case, the Customer must pay the difference if the price of the returned product is lower than the new one. If, on the other hand, the returned product is of an amount higher than the new one, Ingcor will refund the difference within a period of the following 14 business days. In any case, whether the Customer decides to receive the same product again or wants to make a change for another, Ingcor will also be responsible for the delivery costs of this new delivery.
11.3. It is not possible to return or exchange a product purchased when it is a SALE, unless the product is damaged by transport or the product is defective of origin. In this case, clause 11.2 applies.
- AFTER SALES SERVICE
If you wish to contact our Customer Service:
You can send us a message through the Contact Form.
- OBLIGATIONS OF INGCOR AND OF THE CUSTOMER
13.1. Ingcor undertakes to make available to the Customer all the necessary information regarding the products it offers as well as the orders. Ingcor is not responsible for the non-execution of these conditions in case of force majeure or an unforeseeable event, either by the Client or by a person outside the contract.
13.2. The Customer agrees to fill out the order forms and their fields according to the instructions indicated. Ingcor will protect the data in accordance with the law. The Client also agrees to pay the price of the product, with the corresponding taxes and shipping costs.
13.3. We remind you that it is advisable to keep a copy of the data contained in the purchased products. Ingcor is not responsible for any loss of data, files or, in general, any damage that results from a failure of the Client to keep the data contained in the purchased products.
13.4. Ingcor is not responsible for the consequences that may result from improper use of the sold products on its website or directly.
All the opinions written by the Clients are controlled by the marketing team. If the opinions received violate the law, ethics or morals (abusive advertising, defamation, insults, comments out of context ...), Ingcor reserves the right to reject or modify such opinions.
- PROTECTION OF PERSONAL DATA
15.1. The personal data that the Client must provide us are essential for the sending of orders and drafting of invoices. The absence of this data will lead to the automatic cancellation of orders. By registering on the page, the Customer undertakes to provide us with valid personal data, data that allows the provision of service by Ingcor and the correct identification of the registered Customer, as well as the sending of information and publicity of the different products and offers that Ingcor can have on their web pages.
- INTELLECTUAL PROPERTY
16.1. All the content of the website www.movi-lub.com and its Blog (illustrations, texts, denominations, trademarks, images, videos) is the property of Ingcor. Any partial or total reproduction of the content through any procedure and on any medium is subject to prior and express authorization from Ingcor.
- APPLICABLE LAW AND JURISDICTION
17.1. This contract will be interpreted and will be governed according to the legislation of the Republic of Costa Rica.
17.2. These General Conditions are governed by Costa Rican law. "The parties submit, at their option, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the user's domicile."
- REFERENCE TO PROMOTIONS AND COUPONS
18.1. All promotions and coupons have one-month expiration if the promotion does not specify it in a different way.
18.2. Promotions that are discount coupons, will always be applied only and exclusively on the value of the product.
18.3. Promotions that are discount coupons, will always have a minimum amount to consume, which in the case of not being specified will be set at $ 50 for all promotions. The minimum amount to be consumed to benefit from the 5% discount on the first purchase is $ 45.
18.4. Ingcor reserves the right to cancel a promotion to that person who makes an incorrect use of it, or who, under different identities, acquires numerous units of the promotion.
- MODIFICATION OF THE GENERAL CONDITIONS
Ingcor reserves the right to modify, at any time and without prior notice, the presentation and configuration of the website, as well as the General Conditions of Use. Clients will always have these General Conditions in a visible place, freely accessible to How many queries do you want to make? Clients must read these General Conditions of Use carefully every time they access the website. In any case, the acceptance of the General Conditions of Use will be a previous and indispensable step to the hiring of any service available through the website.
You can send us a message through the contact form.